Shipping Policy

At Underhaven, we work to process and ship every order as quickly and efficiently as possible. Please review our shipping information below.

Order Processing

All orders are processed within 48–72 hours of being placed, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Times

We offer the following shipping options:

• Standard Shipping: 5–10 business days

• Express Shipping: 3–6 business days

Shipping times are estimates and begin once your order has been dispatched from our fulfillment center. Processing times are not included in the estimated delivery windows.

Shipping Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to factors beyond our control, including carrier disruptions, weather conditions, customs processing, or logistical issues.

Once an order leaves our fulfillment center, delivery is handled by third-party shipping carriers. Underhaven cannot guarantee delivery dates or be held responsible for delays caused by circumstances outside our control, subject to applicable law.

During promotional events, holidays, and periods of high order volume, additional processing or shipping delays may occur.

We appreciate your patience and understanding.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to become available after dispatch.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Underhaven is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer, except where required by applicable law.

If you notice an error in your shipping details, please contact our customer support team as soon as possible at support@tryunderhaven.com. Address changes cannot be guaranteed once an order has been dispatched.

Contact Us

If you have any questions regarding your shipment 

or experience an unexpected delay, please contact our customer support team with your order number. We will be happy to assist you at support@tryunderhaven.com