Política de reembolso

At UNDERHAVEN, we want you to feel confident with every purchase. If something isn't right, we're here to help.

30-Day Free Size Exchange

Finding the perfect fit matters. If your faja doesn't fit as expected, you may request a free size exchange within 30 days of delivery.

To qualify for a size exchange:

  • Your request must be submitted within 30 days of receiving your order.

  • The product must be clean, unworn (except for trying it on), unwashed, and in its original condition with all tags and original packaging.

  • Each order is eligible for one complimentary size exchange.

Our support team will guide you through the exchange process and provide return instructions.

Defective or Damaged Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the defect or damage

Once your claim has been reviewed and approved, we will provide return instructions. After we receive and inspect the item, you will receive a full refund to your original payment method or, if you prefer, a replacement at no additional cost.

Returns for Refund

Due to the intimate nature of shapewear, we do not accept returns for refunds because of incorrect sizing or change of mind.

If you ordered the wrong size, don't worry—we offer a free size exchange within 30 days as outlined above.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear on your account.

Non-Eligible Returns

We cannot accept returns or exchanges for products that:

  • Have been worn beyond trying them on

  • Have been washed or altered

  • Are missing original tags or packaging

  • Show signs of misuse or damage caused after delivery

Need Help?

If you have any questions about your order or need assistance with a return or size exchange, please contact our customer support team at support@tryunderhaven.com. We're committed to making sure you have the best possible experience with UNDERHAVEN.